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About Us

DymajeCare – only one place where you can Protect your device Instantly and Get Spare for Your Gadgets & Appliances. That means when your Gadgets & Appliances damages. You will get Instant Refund for Replacing its damaged parts, DymajeCare cares about your daily work for that we will provide a Spare of Mobile/Laptop with free pick-up and drop-off service and we will take care of your Damage Refund or Replacement

 Pricing

We are offering Various Plan for Mobile/ Laptop Damage Refund or Replacement on any damage bill.

DymajeCare Insurance: Plan Available for New Mobile/Laptop, Old Mobile/laptop Valid for 1 Year Pre-Registration

  1. Covers 100% Refund On Any Damage (Physical, Accidental, Liquid, Fire) with Zero claim process fee, Unlimited Claim up-to Invoice Value for 1 Year

How to calculate my mobile insurance cost?

Price  is depends on the Device Purchase cost, for calculation of your mobile insurance cost you can visit Mobile insurance Page or click here to know the cost of your mobile insurance. Select the details of insurance plan you are looking and enter the invoice price of your mobile.

For Instant Pair and Repair valid for Repair time

Price  is depends on the Device Purchase cost we take a fixed rentals for the Spare Appliance & Gadgets and you have to pay extra Repair Bill which will come after Repairing.

Why  DymajeCare ?

DymajeCare  comes with a host of features that are designed to not only safeguard your Device, but also save you from the hassle of getting your Mobile/Laptop Replacement or Getting any Refund on Theft.

  1. All costs are covered: Based on your DymajeCare plan, Whether it is costs of Replacing component, labor, transportation or taxes, we cover all the charges associated with Replacement of parts for your Mobile/Laptop.
  2. Free Pick & Drop or At-Home Replacement: Whether it means picking up your Gadgets & Appliances or sending a technician at your home, we will ensure that you never have to interact with a Service Center ever again.
  3. No Paperwork Required: DymajeCare has a hassle free process to file a Service Request. All you need to do is provide us IMEI/Serial Number or Order number.
  4. Genuine  Parts guarantee: Your Gadgets & Appliance’s will be Replaced by trained personnel and using genuine  parts every single time.

TYPE OF SERVICE REQUEST

  1. Self Service
  2. DymajeCare Replacement Service

Self Service : You have to go to the respective brand service center to get estimate for Replacement of damage parts and same you have to inform us, After informing you will get 50% of Estimate Amount Instantly to start the Replacement of damage parts, Remaining refund will be given after the final bill submission within 3-4 days based on your protection plan.

DymajeCare Replacement Service :  We will arrange free pick-up and drop-off for your device, It will take Minimum of 2 day & Maximum of 3 days to get your damage device parts Replace or Full Replacement of Mobile, All cost are covered by DymajeCare based on your protection plan.

RAISING A SERVICE REQUEST

The worst has happened; your Gadgets & Appliances has suffered a breakdown. Do not worry; we are here to help you.

  • Call us on +91- 7428902233 or email us on hello@dymaje.com within 24 hour  and tell us about malfunction that has occurred.

Or

Go to my account section search for your order from their request claim. Failing this will result in rejection of claim and Suspension of Account.

2) Keep a copy of your purchase invoice bearing the order number ready to upload on Form.

3) Ensure that the order number on your Mobile/Laptop matches the one that is mentioned on the DymajeCare invoice.

4) We will keep you posted regarding the progress of the Service Request every step of the way.

5) Everything fine we will provide a Pair of Mobile/Laptop and we will take your damaged Mobile/Laptop for Replacement or we will allow for the self service.

6) Protection from DymajeCare can not  be purchased if the Device is already damaged, else it will consider as a fake and manipulation of service and your payment and account will be block.

Every electronic device suffers a reduction in value because it has been used for a certain period; this reduction in value is due to “depreciation”. The Fair Market Value is determined based on when the device was purchased and the Purchase Price that is mentioned on the retailer invoice. It is important, as it would help us figure out the most optimal solution that can be provided to you.

Age of the device at the time of registering the Service Request

 

If at the time of raising the Service Request, the costs of Replacing damaged parts are greater than the Fair Market Value of the device, we would rather replace the device rather than Replacing parts it. We will present you with the following options –

1)  We will give you a replacement device reflecting the Fair Market Value of your current Gadgets & Appliances.

2)   We will give you Gift Cards worth the Fair Market Value of your current device Gadgets & Appliances.

3)  If you are attached to your Gadgets & Appliances and want to retain it, you can choose to pay the repair costs that are above its Fair Market Value.

For example, if you have purchased a phone worth Rs. 30,000 and breaks down in the 5th month. Let’s assume that the cost of replacing its damaged parts is Rs. 25,000. Since the Fair Market Value of the phone at this time is Rs. 24,000, it makes more sense to replace the device than replacing its parts it. Hence, we will give you a replacement worth Rs. 24,000. If you are attached to your phone and do not wish to opt for a replacement, we will pay Rs. 24,000 and you can choose to pay the difference of Rs. 1,000 towards replacing its damaged parts.

For brands that do not replacing its damaged parts but replace the mobile them, like what Apple does for some models of iPhones and iPads, we will provide the same replacement device to you.

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