All DymajeCare any Damage (Physical, Accidental & Water)Refund Plan Includes Headphone Port, Water Damage, Charging Port,Microphone, Screen Damage , Ear Speaker, Front / Rare Camera, Home Button, Power Button, Lock Sensor, Battery Backup Problem & Screen Guard. Theft protection is only available on Plan 3 of 1 year and Plan 2 of 6 Month for more details,
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DymajeCare will, at its discretion, repair or replace with a new or refurbished device or provide a gift card subject to paragraph “MAXIMUM LIABILITY” below if any of the events listed below occurs. The Covered Product will be repaired or replaced with a new or refurbished device at the discretion of DymajeCare.
We will assess your claim and determine whether You are entitled to a remedy under this DYMAJECARE PROTECTION PLAN within a reasonable time of receiving the details of your valid request documents. DymajeCare logistics partners will have the Covered Product shipped to an authorized service center and get it repaired using genuine spare parts. Once the Covered Product is repaired, our logistics partners will have the product shipped back to you.For areas, not covered by DymajeCare logistics partners, We may guide you to the nearest service center for repairs.
The cost of 2 way shipping will be borne by Us except in cases where the DYMAJECARE PROTECTION PLAN is considered void by virtue of section “WHAT IS NOT COVERED” mentioned below. In such cases the cost of shipping will be borne by the Customer and if our logistics partners have incurred the cost of shipping wholly or in part – the Customer shall be liable to repay the amount to DymajeCare.
This DYMAJECARE PROTECTION PLAN effectively transfers the risk of physical damage and liquid damage from You onto Ourselves, while ensuring standardized repair service for your devices.
Every electronic device suffers a reduction in value because it has been used for a certain period; this reduction in value is due to “depreciation”. The Fair Market Value is determined based on when the device was purchased and the Purchase Price that is mentioned on the retailer invoice. It is important, as it would help us figure out the most optimal solution that can be provided to you.
Age of the device at the time of registering the Service Request
If at the time of raising the Service Request, the costs of repairs are greater than the Fair Market Value of the device, we would rather replace the device rather than repairing it. We will present you with the following options –
1) We will give you a replacement device reflecting the Fair Market Value of your current Gadgets & Appliances.
2) We will give you Gift Cards worth the Fair Market Value of your current device Gadgets & Appliances.
3) If you are attached to your Gadgets & Appliances and want to retain it, you can choose to pay the repair costs that are above its Fair Market Value.
For example, if you have purchased a phone worth Rs. 30,000 and breaks down in the 5th month. Let’s assume that the cost of repairs is Rs. 25,000. Since the Fair Market Value of the phone at this time is Rs. 24,000, it makes more sense to replace the device than repair it. Hence, we will give you a replacement worth Rs. 24,000. If you are attached to your phone and do not wish to opt for a replacement, we will pay Rs. 24,000 and you can choose to pay the difference of Rs. 1,000 towards repairs.
For brands that do not repair the damaged Gadgets & Appliances but replace them, like what Apple does for some models of iPhones and iPads, we will provide the same replacement device to you.